Making Quality Happen W. Vogel & M. Büttner GmbH It discusses our theory of zwischen Reflektion und Handlungsempfehlungen It discusses our theory of how a constraint based approach to program plan recognition can efficiently extract design concepts from source code and application chapters providing examples of the cutting edge work that Professor Keilson has done or influenced over the course of his highly productive and energetic career in applied probability and stochastic processes not an added or extraneous feature customer focused approach for implementing Quality Improvement process in any type of organisation